Dialing Rules are an important tool to help both you and your customers.
Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call.
Some may dial the country code (for example +1 in the US and Canada. +44 in the UK). Others might exclude the country code unless it is an international call. The same is true with area codes and other regional prefixes used in different parts of the world.
If your VoIP business rejects a call because of the format that was dialed, it frustrates your customers, as well as creates a missed revenue opportunity for billable traffic.
How can you make this easier for your customers, and for your own business?
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Telinta offers a hosted switching and billing platform that enables you to easily configure Dialing Rules that will automatically correct the dialed number if your customer uses an incorrect format.
Dialing Rules are an automated tool that will transform the number dialed into standard industry-standard e.164 format used by our TeliCoreTM platform. With TeliCore, you can configure Dialing Rules, and many other important parts of your business, via our web-based Administrative Portal.
For example, if your user dials 2125551234 TeliCore can automatically add the missing country code, transforming the destination number into: 12125551234. 011447440812345 can remove the unnecessary 011 prefix and correct the dialed number to 447440812345.
This not only enhances your customer’s satisfaction with your service, but it helps avoid tedious billing issues which can arise later due to numbers dialed in a non-standard format.
Dialing Rules are something you can customize for each individual customer you serve. Telinta’s cloud-based solutions are highly customizable to meet your needs. We provide white label solutions that enable you to offer popular VoIP services such as Hosted PBX, SIP Trunks, calling from a Mobile and Desktop Softphone app, WebRTC, and more.
Telinta offers comprehensive training to help you get started, and 24×7 technical support every day of the year.
Want to learn more? Contact us today.