Terms for opt-in Google speech-to-text data logging used on Telinta’s Platform

Consent Addendum to Google Cloud Platform License Agreement

This Consent Addendum (“Addendum”) is an addendum to the GCP Agreement and is made and entered into by and between Google and the entity agreeing to these terms (“Customer”). This Addendum is effective for a specific Project as of the date Customer clicks to opt-in to enable the Cloud Speech API (AKA “Cloud Speech-to-Text”) data logging option for that specific Project (such opt-in referencing this Addendum as the applicable “terms and conditions”). If you are accepting on behalf of Customer, you represent and warrant that: (i) you have full legal authority to bind Customer to this Addendum; (ii) you have read and understand this Addendum; and (iii) you agree, on behalf of Customer, to this Addendum. If you do not have the legal authority to bind Customer, please do not opt-in to enable the Cloud Speech API data logging option for any Project. The terms of this Addendum may change. Please continue to review the terms carefully prior to enabling the Cloud Speech API data logging option.

Capitalized terms not defined in this Addendum will have the meaning ascribed to them under the GCP Agreement.

  1. Definitions
    1. “BAA” means any “HIPAA Business Associate Amendment” or “Business Associate Agreement” entered into between Google and Customer.
    2. “Customer Training Data” means the Customer Data that Customer provides to Google for the Purpose through use of the GCP Cloud Speech API Service with the data logging option enabled (and text files derived from such data).
    3. “GCP Agreement” meansthe agreement between the parties governing Customer’s use of the Google Cloud Platform Services (including a BAA amending the GCP Agreement).
    4. “Google” means the Google entity in the applicable GCP Agreement.
    5. “Google Privacy Policy” means Google’s security and privacy policies at https://www.google.com/policies/privacy.
    6. “HIPAA” means the Health Information Portability and Accountability Act of 1996 and the rules and the regulations thereunder, as amended.
    7. “Including” includes “without limitation”.
    8. “Protected Health Information” or “PHI” has the definition given to it under HIPAA.
    9. “Purpose” has the meaning set forth in Section 2.a.
  2. Data Use
    1. Customer will provide the Customer Training Data to Google to allow Google to develop, improve and model Google’s machine learning technology (the “Purpose”).
    2. Grant. Customer hereby grants Google the perpetual, irrevocable right to use, de-identify and copy the Customer Training Data for the Purpose.
    3. Consent. Customer hereby consents to Google sharing the Customer Training Data with affiliates, third party vendors and contractors of Google, who are bound by non-disclosure agreement(s).
    4. Revocation of Consent. Once Customer opts-in to enable the Cloud Speech API data logging option for a specific Project, the related user interface will then present a “Disable data logging” option (the “Disable Option”). Customer should select the Disable Option for a Project if Customer no longer wants data logged from that specific Project (note: any Customer Training Data logged from a Project prior to the selection of the Disable Option for that Project will continue to be retained by Google, and logging of Customer Training Data will continue for any other Projects where the data logging option remains enabled).
    5. Retention. Notwithstanding anything to the contrary in the GCP Agreement, Google may retain the Customer Training Data indefinitely. Customer data deletion requests for non-aggregated Customer Training Data retained by Google should be directed to this form.
    6. Survival. The rights granted by Customer in this Addendum will survive the termination or expiration of the GCP Agreement.
    7. Personal Information. To the extent Customer Training Data contains personal information, Google is hereby informing Customer that the data will be treated according to the Google Privacy Policy.
  3. Ownership. Google owns all models, improvements of GCP Services, and any associated intellectual property, that result from Google’s use of the Customer Data as consented to hereunder.
  4. Warranty
    1. Customer Data. Customer represents and warrants that it has all necessary and appropriate rights, consents, and permissions to grant the consent set forth herein, including, as may be applicable, written or opt-in grants from the data originator(s) or owner(s) or the provision of any related notice or information to such data originator(s) or owner(s). Customer further represents and warrants that: (i) none of the Customer Training Data is or has been obtained from a website or online service (including mobile apps) directed to childrenor from children under the age of 13, as covered by the Children’s Online Privacy Protection Act, regardless of any parental consent and (ii) Customer has not entered into a BAA with Google covering any PHI obligations under HIPAA.
    2. Indemnification. The parties agree that Customer’s indemnification obligations related to Customer Data in the GCP Agreement will apply to any Indemnified Liabilities against Google arising from Customer Training Data.
  5. General
    1. No Agency. No agency, partnership or joint venture is established between the parties. This Addendum is controlled by the same governing law as set forth in the GCP Agreement.
    2. Additional Terms. The terms and conditions of the GCP Agreement are incorporated into this Addendum. In the event of a conflict between the terms of the GCP Agreement and this Addendum, with respect to its subject matter, this Addendum will control.

Privacy Policy

Telinta developers of Speech-to-Text for Voice Mail on Telinta’s Platform (collectively “Telinta”, “We”, “Our” or “Us”) are committed to help customers enjoy the benefits of Speech-to-Text conversion for Voice Mail on Telinta’s Platform (the App).

Telinta respects your privacy. This Privacy Policy applies to how the App collects, uses, and shares information when you access and use the App, including this website.

If you have any questions about this Privacy Policy or our data collection, use, and disclosure practices, please contact us at  teliteam123@gmail.com.

Information We Collect and Process

Information you provide when you visit our Website or when you use our App

We collect and process information which you provide directly to us when you use or interact with our website or the App.

  • We use various technologies to collect information which may include saving cookies to your devices;
  • Speech-to-Text produced data via the App contains recording of the telephone calls processed by the Telinta’s Platform;

Cookies and other similar technologies

We may use various technologies to collect information which may include cookies when you use the App. We may specifically use browser cookies for different purposes, including cookies used for performance/analytics. You have a variety of tools to control the data collected by cookies and similar technologies. For example, you can use controls in your Internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Information We Receive from Third Parties.

Third Parties

You may access websites and services for other third-parties related to the App. We are not responsible for the privacy policies and/or practices of these third parties, and we encourage you to carefully review their privacy policies.

If you choose to interconnect third-party solutions and services to the App, we may receive information such as your authentication credentials or other details you agree to provide in order to authorize interconnection. If you wish to limit the information available to us, you should visit the privacy settings of your third-party service provider to learn about your options.

How We Use Information

We may use the information we collect in various ways, including to:
• Provide, operate, and maintain the App;
• Improve, personalize, and expand the App;
• Understand and analyze how you use our App;
• Develop new products, services, features, and functionality;
• Communicate with your VoIP service provider, including technical support, to provide you with updates to the App;
• Process your transactions, calls and other communications;
• Find and help prevent fraud.

How We Share Information

We may share the information we collect in various ways, including the following:

  • With Service Providers.
    With business partners and other entities to provide, improve, and personalize the App.
  • For Certain Analytics and Improvement
    With certain companies for purposes of analytics and improvement of the App.
  • For Legal Compliance, Law Enforcement, and Public Safety Purposes
    As permitted by law, with duly authorized law enforcement, government or regulatory bodies, lawful authorities, or other authorized third parties in order to comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, or for crime-prevention purposes. This also includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
  • Business Transfers
    Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
  • With Your Consent
    We may share information with your consent.

Legal Basis For Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only:
• where we need the personal information in order to deliver or support or service to your VoIP Service Provider;
• where the processing is in our legitimate interests and not overridden by your rights; or
• where we have your consent to do so.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect or use your personal information, please contact us at info@telinta.com.

How We Protect Personal Information

We take data protection and privacy seriously. We maintain appropriate organizational, technical, and physical safeguards designed to protect the personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so for example, to provide your VoIP Service Provider with a service you have requested.

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. This means that information collected outside the United States, including in the European Economic Area (“EEA”), may be transferred to and stored on our servers in the United States and the other countries, specifically in Canada, Germany, United Kingdom, Singapore and Japan, and potentially in other countries where our affiliates and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).

However, we have taken appropriate safeguards designed so that your personal information will remain protected in accordance with this Privacy Policy. Where we transfer your personal information to other countries, we rely on:

  • European Commission adequacy decisions, which acknowledge that the non-EEA countries listed here have national laws that protect personal information to a substantially similar standard required by European Union law;
  • The European Commission’s Standard Contractual Clauses, which require non-EEA recipients of personal information to continue to protect the personal information they receive to the standard required by European Union law; or
  • Other lawful data transfer mechanisms or derogations from data transfer restrictions.

Your Data Protection Rights Under The General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing info@telinta.com.
  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing info@telinta.com.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
  • You may at any time withdraw the consent you provide for the processing of your Personal Data for the purposes set forth in this Privacy Policy by contacting us at info@telinta.com provided that we are not required by applicable law or professional standards to retain such information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Children’s Privacy

The App is not designed for use by children under the age of 18. The App does not knowingly collect information from children under the age of 18. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at info@telinta.com.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Changes to this Privacy Policy will be posted on our website. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we will notify you through our App, by email, or other communication.

By continuing to use our website and the App after such revisions are in effect, you accept and agree to the revisions and to abide by them.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to email us at info@telinta.com.

Last updated July 20, 2020