Your VoIP business, like most telecom providers, need to function 24×7, every day of the year.
Support is an important part of choosing your softswitch and billing provider.
Questions to consider:
- Does your provider offer technical support?
- Is their support live, or do they only offer online resources?
- Is support limited to only certain hours in their own time zone?
- Do you have to pay extra for support?
Telinta offers live technical support, 24×7, around the clock, every day of the year, included with our hosted softswitch service at no additional charge. We have a team of engineers ready to help you, even on weekends and holidays. No matter what time zone you’re in, Telinta can support your needs.
Our engineers receive comprehensive training to cover many key aspects of our cloud-based softswitch and billing solutions. We guide our engineers, so that they can guide you to make the configurations you need to fine-tune your business. Our engineers can analyze call samples to diagnose issues, and recommend options to help you.
Unlike other providers, Telinta backs up each and every support response in writing, so both your team and ours can refer to responses as a resource in the future. We use a sophisticated ticketing system to track all support inquiries, which we keep on file as a learning tool.
For issues where you need hands-on help, you can easily schedule a live screen-sharing session where one of our senior engineers will walk you through the specific configurations you need.
In addition to live technical support, we also provide an online KnowledgeBase and technical documentation, putting resources at your fingertips whenever you need.
For new customers just getting started, Telinta offers valuable training to help you set up important areas of your business, such as configuring your brand, pricing, routing, and more. We’ll even help set up your carriers for VoIP Termination and Origination during your training.
To better address your needs, our training is tailored to the specific services you plan to offer to your customers, such as Hosted PBX, Mobile VoIP via a brandable Mobile Softphone app, brandable softphones for Windows and Mac computers, WebRTC, SIP Trunks, Work-from-Home solutions, prepaid and postpaid services, and more.
If you hire new staff members over time, or just want to refresh your own skills, ask Telinta about additional training.
Want to learn more? Contact us today.