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Running a profitable VoIP business means putting together a variety of different products and services needed to keep your customers happy. One critical component of VoIP services is your VoIP Termination provider. This provider carries your outbound calls to the PSTN for delivery to their final destination, anywhere in the world. But what if your... Read More »
Serving business customers with Hosted PBX and other services are highly-attractive opportunities for your VoIP business. If your business customers have IP phones at each employee’s desk, they require some type of provisioning on your end to configure employee names, extensions, and other details for each and every phone. The larger the customer opportunity, the... Read More »
An Auto-Attendant is a valuable tool for your users to manage incoming calls, directing them to the proper employee, department, or even external destinations. “Press 1 for sales. Press 2 for Support.” SMS Is a fast-growing communications tool where users send and receive short messages. When your customers maximize communications tools like these to help... Read More »
Any business owner needs to pay close attention to cash flow, and a successful VoIP business is no exception. What do we mean by cash flow? Your VoIP business takes in revenue from your customers. If you offer services on a “postpaid” basis, you send invoices at the end of the month, or the following... Read More »
Whether your business is already established, or just starting out, VoIP service providers are always interested in what they need to succeed. But what does it take to run a successful VoIP business? Carrier Services Your VoIP Termination and Origination are vital parts of the call quality you offer to customers. Not just audio quality,... Read More »
Your business customers likely work on many different schedules. While some businesses operate only on weekdays from 9am to 5pm, others may work around the clock — with other users needing just about every variation in between. Call handling and flexible Auto-Attendant greetings are key to offering the type of telecom services that your business... Read More »
Vanity Numbers and custom toll-free numbers can be important tools for VoIP providers. Once you provide a customer with a phone number that spells something significant to their business, they may be more likely to stay with you for the long-term. These custom DIDs can also be used as sales tools to win new customers. ... Read More »
Dialing Rules are an important tool to help both you and your customers. Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call. Some may dial the country code (for example +1 in the US and Canada. ... Read More »
Whether your VoIP service provider business is already established, or just starting out, one important decision you will need to make is whether to deploy your own infrastructure, or use a hosted solution. Deploying your own infrastructure requires these steps, and much more: Selecting each model of servers, routers, firewalls, and other components. Selecting your... Read More »
Your VoIP business, like most telecom providers, need to function 24×7, every day of the year. Support is an important part of choosing your softswitch and billing provider. Questions to consider: Does your provider offer technical support? Is their support live, or do they only offer online resources? Is support limited to only certain hours... Read More »