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An Auto-Attendant is a valuable tool for your users to manage incoming calls, directing them to the proper employee, department, or even external destinations. “Press 1 for sales. Press 2 for Support.” SMS Is a fast-growing communications tool where users send and receive short messages. When your customers maximize communications tools like these to help... Read More »
Any business owner needs to pay close attention to cash flow, and a successful VoIP business is no exception. What do we mean by cash flow? Your VoIP business takes in revenue from your customers. If you offer services on a “postpaid” basis, you send invoices at the end of the month, or the following... Read More »
Whether your business is already established, or just starting out, VoIP service providers are always interested in what they need to succeed. But what does it take to run a successful VoIP business? Carrier Services Your VoIP Termination and Origination are vital parts of the call quality you offer to customers. Not just audio quality,... Read More »
Your business customers likely work on many different schedules. While some businesses operate only on weekdays from 9am to 5pm, others may work around the clock — with other users needing just about every variation in between. Call handling and flexible Auto-Attendant greetings are key to offering the type of telecom services that your business... Read More »
Vanity Numbers and custom toll-free numbers can be important tools for VoIP providers. Once you provide a customer with a phone number that spells something significant to their business, they may be more likely to stay with you for the long-term. These custom DIDs can also be used as sales tools to win new customers. ... Read More »
Dialing Rules are an important tool to help both you and your customers. Your VoIP business works with a wide variety of end users who all may have different experiences and habits when dialing a phone number to make a call. Some may dial the country code (for example +1 in the US and Canada. ... Read More »
Whether your VoIP service provider business is already established, or just starting out, one important decision you will need to make is whether to deploy your own infrastructure, or use a hosted solution. Deploying your own infrastructure requires these steps, and much more: Selecting each model of servers, routers, firewalls, and other components. Selecting your... Read More »
Your VoIP business, like most telecom providers, need to function 24×7, every day of the year. Support is an important part of choosing your softswitch and billing provider. Questions to consider: Does your provider offer technical support? Is their support live, or do they only offer online resources? Is support limited to only certain hours... Read More »
VoIP service providers often ask, “Am I locked into a contract?” Some providers may seek to lock in customers for a year (or more!) when selling their switching and billing solutions. They may even promise things before the sale is made which are not guaranteed in writing. Once you sign the contract, how do you... Read More »
Billing is an important part of your VoIP business. Providing convenient payment options, such as auto-pay, not only improves customer satisfaction, but it can also help with your cash flow. When customers sign up for your VoIP services, they may look for convenient credit card billing, and automatic payments. Payment options may even be one... Read More »