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Your VoIP business, like most telecom providers, need to function 24×7, every day of the year. Support is an important part of choosing your softswitch and billing provider. Questions to consider: Does your provider offer technical support? Is their support live, or do they only offer online resources? Is support limited to only certain hours... Read More »
VoIP service providers often ask, “Am I locked into a contract?” Some providers may seek to lock in customers for a year (or more!) when selling their switching and billing solutions. They may even promise things before the sale is made which are not guaranteed in writing. Once you sign the contract, how do you... Read More »
Billing is an important part of your VoIP business. Providing convenient payment options, such as auto-pay, not only improves customer satisfaction, but it can also help with your cash flow. When customers sign up for your VoIP services, they may look for convenient credit card billing, and automatic payments. Payment options may even be one... Read More »
Two key areas for any VoIP service provider business are switching and billing. Switching combines many functions such as handling inbound traffic from your DID providers, routing calls to your VoIP Termination providers, and much more. A softswitch provides the capabilities for most of what your users rely on: configuring extensions, IVR, call queues and... Read More »
Multimedia Messaging Service, commonly known as MMS, is a popular form of communication enabling your users to send and receive more than just text. With MMS, your users can share video, photos and other images, and audio files. As all types of messaging becomes more in-demand for your users, these capabilities could be the difference... Read More »
Internet Telephony Service Providers (ITSPs) need to offer a growing list of capabilities in order to compete. The features ITSPs offer not only help them stand out from competitors, but these capabilities help their customers succeed in the marketplaces where they too compete. Communications is an enabler for any industry, and when your customers win,... Read More »
Redundancy is a key part of running your VoIP business. Many ITSPs configure their routing to have multiple back-up carriers in case one carrier goes down. This redundancy helps prevent your business from grinding to a halt if your carrier goes down or has performance issues. While setting up redundant carriers for outbound traffic is... Read More »
Telinta often hears the question, “How can I start a UCaaS business?” Unified Communications as a Service (UCaaS) is a fast-growing highly-profitable opportunity for service providers. UCaaS brings together a rich portfolio of services that your business users need to meet demands for increased flexibility, simplicity, and cost-savings. This solution often requires a customizable bundle... Read More »
As you plan a strategy for your ITSP business, you may ask “What is the secret to success?” For Internet Telephony Service Providers (ITSPs), there is no single answer to this question. The secret is having the tools and support needed to put together all the pieces that form a successful VoIP business. Service Options... Read More »
For your VoIP service provider business, one size rarely fits all. You need to customize the services you provide to your customers based on their specific needs. Some customers will require specific functionality, others will depend more on price, while others may want something completely different as their own business situation evolves. Examples of customization... Read More »