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Countries in some parts of the world have guidelines and regulations regarding telecom services. While these vary from location to location, regulations may include things like E911 emergency calling, taxation, and lawful intercept. In the US, the Communications Assistance for Law Enforcement Act (CALEA) helps law enforcement and telecom companies to work together when needed.... Read More »
Offering an impressive Auto-Attendant for your Hosted PBX users can be a significant advantage for your ITSP business. Auto-Attendants (also called Automated Attendants, Digital Receptionists, Virtual Receptionists, and other names around the globe) provide your Hosted PBX customers with a customizable series of touchtone prompts to better direct inbound calls. Features like “Press 1 for... Read More »
Telinta often hears the question, “How can I provide VoIP for business customers?” VoIP service providers can benefit from the high-growth trend where business customers around the globe are seeking ways to add new communications capabilities, while cutting costs. For many, VoIP is the answer! Hosted PBX, SIP Trunking, Mobile VoIP and Audio-Conferencing are all... Read More »
At times we hear from customers who want to install switching and billing software on their own hardware. While this may sound attractive, there is much more to VoIP than that. What are the benefits of hosted softswitch? Owning and operating your own switch is a larger challenge than most customers expect. It requires selecting... Read More »
One of the most attractive segments of the fast-growing VoIP marketplace is Mobile VoIP. Mobile VoIP lets your customers make over-the-top (OTT) calling via a convenient smartphone app called a Mobile Softphone. With a Mobile Softphone app, you can enable your users to: Easily run a small business with their mobile phone. Better control their... Read More »
New customers often ask us how to offer Prepaid VoIP services. Prepaid VoIP is perhaps one of the most attractive segments of telecom, with a wide variety of services being offered this way. What do you need to offer Prepaid VoIP? The most important capability needed for Prepaid VoIP is real-time billing. This enables you... Read More »
You can easily provide your customers with the option to use a VoIP “softphone” rather than a physical piece of IP phone hardware. Softphones are software-based tools that (like any other VoIP end-point) enable your customers to make and receive calls using your service, offering a variety of attractive features and customizable functions. Service providers... Read More »
According to a recent study published in Telecom Reseller, a leading telecom industry publication, the global marketplace for Cloud PBX (often called Hosted PBX) is forecast to continue its significant growth between 2019 and 2023. “The global Cloud PBX market is mainly driven by the growing coverage of cloud architecture, enabling low-cost and reliable telephony... Read More »
SIP Trunking is one of the fastest growing technologies in the VoIP marketplace, offering a flexible solution for business connectivity to the PSTN. For your business customers who already own a premise-based PBX, SIP Trunks are a cost-effective way to enjoy the benefits of VoIP. For your business customers thinking of purchasing a new PBX,... Read More »
If you are a VoIP service provider asking yourself “How can I build my brand?” – you are not alone. Branding is an important part of not just building a VoIP business, but keeping it successful for the long-term. A well-respected brand inspires trust from your customers. It helps your business grow when things run... Read More »