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The opportunity for selling flexible, adaptable business communications services has never been better. Businesses of all sizes are looking for solutions that not only let them work-from-home, but work from anywhere. This includes voice, video, fax, messaging, and the ability to make rapid changes when unexpected circumstances arise. To capitalize on this opportunity, your VoIP... Read More »
VoIP service providers have many advantages over legacy telecom providers. One timely advantage is the instant ability to offer Work-at-Home services to your business customers when they need, quickly and cost-effectively. Let’s take a close look… 1. Flexible Call Routing VoIP enables you to easily re-route calls to another business location, or to employees’ homes.... Read More »
ISPs, WISPs, and other technology providers are all asking the same question: How can I offer voice services? Many different types of providers offer internet access, IT services, cloud storage — even copier machines and office equipment leasing. These providers can easily leverage their existing relationship with customers by also adding voice services to their... Read More »
Your most demanding customers may require options for multiple end-point devices to make and receive VoIP calls. If you offer Hosted PBX services, how can you provide the flexibility your customers demand for virtually any device, any time? Offering a Desktop Softphone can be the perfect complement to the other VoIP services you provide. Desktop... Read More »
eSIM is a cutting-edge way to use the power of the Cloud to offer brandable MVNO services for global roaming. eSIM offers significant growth opportunities for both new and existing MVNO providers. How does eSIM work? With eSIM, end users no longer need to insert a physical SIM card into their mobile device. Instead, they... Read More »
One of the most important parts of running your VoIP business is finding the right price to charge your customers. This often means giving customers the pricing options they need, and having the required flexibility for your billing system to deliver the options you need. Some important questions to ask: What prices should I charge... Read More »
The FCC will soon begin enforcing new mandates signed into law for 911 calls made from multi-line telephone systems (MLTS) such as those in office buildings and hotels. Known as “Kari’s Law” it requires service providers in the US to enable end users to call 911 without needing to dial a prefix for an outside... Read More »
According to a recent announcement from a leading research firm, the global market for Web Real-Time Communications (WebRTC) will continue to grow significantly over the next five years. The global WebRTC opportunity is expected to reach $14.7 billion, driven by a compounded growth of 41.7 percent from 2019 to 2025. In the United States, WebRTC... Read More »
Countries in some parts of the world have guidelines and regulations regarding telecom services. While these vary from location to location, regulations may include things like E911 emergency calling, taxation, and lawful intercept. In the US, the Communications Assistance for Law Enforcement Act (CALEA) helps law enforcement and telecom companies to work together when needed.... Read More »
Offering an impressive Auto-Attendant for your Hosted PBX users can be a significant advantage for your ITSP business. Auto-Attendants (also called Automated Attendants, Digital Receptionists, Virtual Receptionists, and other names around the globe) provide your Hosted PBX customers with a customizable series of touchtone prompts to better direct inbound calls. Features like “Press 1 for... Read More »