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For your VoIP service provider business, one size rarely fits all. You need to customize the services you provide to your customers based on their specific needs. Some customers will require specific functionality, others will depend more on price, while others may want something completely different as their own business situation evolves. Examples of customization... Read More »
ITSPs often ask Telinta “What self-service capabilities can I offer to my Hosted PBX users?” The more your users feel in control of their own PBX, the more they will feel at ease with your service. Important self-service capabilities include: Open an account and sign-up online Pick a subscription plan with the features needed Select... Read More »
Many providers of Hosted PBX, SIP Trunks, and other Business VoIP services offer devices such as IP phones, ATA, and more. These can be provided as sign-up incentives to win new customers, sold, or leased for recurring monthly revenue. With the increase in work-from-home telephony, headsets are more popular than ever. Having the right headset... Read More »
The global market for Voice over IP is forecast to continue its significant growth well into the future, according to noted industry analysts Precision Reports. This study details growth in North America, Europe, China, Japan, India, Southeast Asia, Latin America, Middle East and Africa. Published in December of 2023, the study sized the previous year’s... Read More »
In today’s fast-paced VoIP marketplace, providing world-class service is not enough. In addition to providing the telecom services your users demand, you need to offer a convenient method for them to pay their monthly bills. Billing not only is a reflection of your brand, but it also is a key factor in maintaining a relationship... Read More »
VoIP service providers often ask the question, “Can I control my own prices?” Your ITSP business requires a wide variety of products, services, and planning in order to win in the telecom marketplace. This means being able to control your own pricing. If you are merely reselling someone else’s solution, you may not have the... Read More »
Real-time solutions are becoming more and more important for VoIP providers. Your business moves quickly, as does your customers’ businesses. If you are not offering certain capabilities in real time, you may be falling behind. Why is Real-Time Billing Important? Real-time billing is important for ITSPs, regardless of whether you offer prepaid or postpaid services. ... Read More »
Internet Telephony Service Providers (ITSPs) often ask “How can I win business customers for my VoIP business?” Business users can be the most lucrative customers a VoIP service provider can have. But business customers can also be the most demanding, and winning the best customers is a competitive challenge. VoIP providers have an edge in... Read More »
Web Real-Time Communications (WebRTC) is an emerging technology with impressive growth and popularity. WebRTC enables your VoIP users to make and receive calls via a web-based softphone, without needing to install an application, and without being tethered to devices where that application is installed. The solution is one of many options for Work-from-Home services offered... Read More »
VoIP providers often ask “How can encryption help my ITSP business?” Privacy and security gain more importance every year, both for your business and your users. Likewise, some VoIP Termination carriers feel the same way, and only accept traffic that is protected by a VPN. If you provide VoIP services in parts of the world... Read More »