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One popular service for VoIP providers is selling services that give your user a phone number from another country. The user can have a local number in one or more countries, so that callers from those countries do not need to pay international toll charges. Your business users may request phone numbers for multiple countries... Read More »
One popular feature for VoIP providers is Voicemail-to-Email. When your user receives a voicemail, a copy of the recording is sent to a predefined email address as an attachment. This feature is attractive to both business and consumer users. For travelers, it can be vital. Voicemail-to-Email also brings benefits to the VoIP provider: Increased Minutes... Read More »
VoIP providers often need to offer a Softphone application for desktop and laptop computers. This enables their users to make and receive VoIP calls, without any IP phone hardware. A Softphone offers an opportunity for added revenue, as well as an advantage over competitors. What’s important in a Softphone for your VoIP business? Is it... Read More »
ITSPs often ask “How can I add a mobile extension for my Hosted PBX users?” Adding mobility to your PBX services gives you four important advantages: It differentiates your service above competitors who do not offer mobile extensions. Conversely, if your competitors offer this (and you do not) then your business could fall behind. Mobile... Read More »
Many VoIP providers sell services to business customers: Offices, factories, restaurants, retailers, and a myriad of other business user types. To do this, your hosted softswitch provider becomes the central pillar upon which your ITSP business is built. It is perhaps the most important decision a VoIP service provider can make. But some hosted softswitch... Read More »
Have you ever asked “How can I offer Hosted PBX without IP Phones?” Internet Telephony Service Providers (ITSPs) are often faced with this challenge. Some end user customers do not want to replace their existing analog phone devices. Other customers might be too small to justify the expense of an IP phone. Small and home-based... Read More »
VoIP service providers need to deal with the question “How do I accept credit cards for my VoIP business?” Now more than ever, electronic payment is a vital part of doing business. Both businesses and consumers enjoy – and expect – the convenience of credit card billing for the VoIP services they buy. Processing credit... Read More »
Many VoIP service providers will need to make some important decisions regarding new regulations in the US to help combat illegal robocalling that spoofs Caller ID. Even if your company is not based in the US, this regulation could affect traffic you send to the US. Known as STIR/SHAKEN, the new methodologies may offer upsides... Read More »
VoIP users become more and more sophisticated every year. As they gain experience in configuring a wide variety of other technology services, they want to customize their VoIP services as well. Self-care portals are important, whether you provide business services like Hosted PBX and SIP Trunks, or consumer services such as prepaid VoIP. Common user... Read More »
When selecting your hosted softswitch and billing provider, some important decisions come into play. Does your provider charge per seat? Per concurrent call? Or per minute? Per Seat? This means your provider charges you per end user, similar to how software licensing is often sold. Imagine that this “seat” is for an employee sitting at... Read More »