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What is Real-Time Billing? Why is this important for your VoIP business? Billing is one of the most important parts of providing popular VoIP services such as Hosted PBX, SIP Trunks, calling via a Desktop or Mobile Softphone app, Work-from-Home VoIP, prepaid and postpaid VoIP calling, and more. Real-time Billing means that your customer’s Call... Read More »
With recent regulatory changes in the US taking effect on September 28, some VoIP providers may be asking “Why are my calls being blocked?” As part of regulatory efforts to mitigate robocalling, the Federal Communications Commission (FCC) has put forth a set of requirements (known as STIR/SHAKEN) which all telecom service providers (including VoIP providers,... Read More »
What is Call Parking? Call Parking is a popular Hosted PBX feature that enables your users to place an active call on hold, which can then be picked up by another PBX extension. After the call is parked, your user can freely make and receive other calls. This helps your business customers use your PBX... Read More »
Today’s business needs are changing, and this creates significant growth opportunities for VoIP service providers. Businesses in virtually all industries, around the world, require the flexibility to enable employees to work from anywhere. If unforeseen circumstances arise, businesses need a way for employees to make and receive business calls from both home and office. If... Read More »
One popular service for VoIP providers is selling services that give your user a phone number from another country. The user can have a local number in one or more countries, so that callers from those countries do not need to pay international toll charges. Your business users may request phone numbers for multiple countries... Read More »
One popular feature for VoIP providers is Voicemail-to-Email. When your user receives a voicemail, a copy of the recording is sent to a predefined email address as an attachment. This feature is attractive to both business and consumer users. For travelers, it can be vital. Voicemail-to-Email also brings benefits to the VoIP provider: Increased Minutes... Read More »
VoIP providers often need to offer a Softphone application for desktop and laptop computers. This enables their users to make and receive VoIP calls, without any IP phone hardware. A Softphone offers an opportunity for added revenue, as well as an advantage over competitors. What’s important in a Softphone for your VoIP business? Is it... Read More »
ITSPs often ask “How can I add a mobile extension for my Hosted PBX users?” Adding mobility to your PBX services gives you four important advantages: It differentiates your service above competitors who do not offer mobile extensions. Conversely, if your competitors offer this (and you do not) then your business could fall behind. Mobile... Read More »
Many VoIP providers sell services to business customers: Offices, factories, restaurants, retailers, and a myriad of other business user types. To do this, your hosted softswitch provider becomes the central pillar upon which your ITSP business is built. It is perhaps the most important decision a VoIP service provider can make. But some hosted softswitch... Read More »
Have you ever asked “How can I offer Hosted PBX without IP Phones?” Internet Telephony Service Providers (ITSPs) are often faced with this challenge. Some end user customers do not want to replace their existing analog phone devices. Other customers might be too small to justify the expense of an IP phone. Small and home-based... Read More »