In today’s world, providers of Hosted PBX services need to offer their users more control over inbound calls. Unwanted calls are not only a nuisance, but when users refuse to pick up the phone, it could drive down call completion rates across the industry.
ITSPs who can offer better control over inbound traffic have an advantage to win and retain lucrative Hosted PBX customers, and any type of business users.
How can you offer more control over inbound calls?
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Telinta offers VoIP service providers around the world a unique set of cloud-based tools to run successful telecom businesses. Our feature-rich Hosted PBX is a prime example of a state of the art software-based solution specially designed for your VoIP business.
With Telinta, you can offer your Hosted PBX users more control over inbound calling using our Call Screening feature in the brandable self-care end user portal to provide:
Selective Call Acceptance:
Your customers can easily create a list of phone numbers from which they are willing to accept calls. If an incoming call matches one of these numbers, the call is accepted and ring’s the user’s end-point.
Selective Call Forwarding:
Your customers can forward calls from a predefined list of phone numbers to another destination, such as their mobile phone, remote work location, or wherever needed.
Selective Call Rejection:
This feature allows your customers to reject incoming calls from a predefined list of phone numbers. Incoming calls from these blocked numbers will be rejected.
These are just a few features that Telinta enables you to provide to your customers. You can also offer popular features like distinctive ringing, simultaneous ringing, and enabling your users to define how calls are handled by time of day and day of week.
PA and Intercom services? Multiple Pick-Up Groups? Call Recording? Call Recording on demand? Mobile extensions via a brandable softphone app? How about a totally self-service “Virtual Office” Hosted PBX that enables users to select their own DIDs, configure extensions, greetings, and more?
All of these features are included as a standard part of your Telinta service, available to our customers at no additional charge. However if you wish, you can charge your customers for add-on capabilities as a premium service to maximize your profits. With Telinta’s highly-flexible real-time Billing, you are in full control over your pricing!
We enable you to offer your users maximum control, with a robust set of capabilities at their fingertips. We offer comprehensive training to help you get started, and 24×7 expert technical support every day of the year.
Want to learn more? Contact us today.