An Auto-Attendant is a valuable tool for your users to manage incoming calls, directing them to the proper employee, department, or even external destinations. “Press 1 for sales. Press 2 for Support.”
SMS Is a fast-growing communications tool where users send and receive short messages.
When your customers maximize communications tools like these to help their business prosper, your VoIP business can prosper too.
But how can these two valuable tools (SMS and an Auto-Attendant) work together to help your VoIP users increase sales and delight their customers?
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Telinta offers a full portfolio of white label solutions to help VoIP providers serve their business users. We provide you with highly flexible and easily customizable Auto-Attendant capabilities where you can use our multi-language prompts, or record your own.
We recently enhanced our Auto-Attendant, enabling your business users to instantly send SMS messages to callers triggered by a touchtone prompt. Our cloud-based TeliCoreTM platform reads the Caller ID, and when the caller selects the prompt to receive an SMS, TeliCore sends the text message to the caller via your own SMS provider. Your customers can create any SMS message text they need and even include URLs.
With this unique capability, callers can:
- Place an order online.
- Make a hotel or restaurant reservation.
- Make a payment via your user’s own website.
- Open an online support ticket with your user.
- Receive links to menus, directions, maps, and more.
- Receive any info or URLs that your user wants to share.
This can help your customers to increase sales, without the need for costly human intervention. For example, when all representatives are busy or if the office is closed, an SMS containing a link to perform an online transaction can still help meet the caller’s needs, and perhaps make incremental sales.
Auto-Attendants are a standard part of Telinta’s service, available with any of Telinta’s Business VoIP solutions, Hosted PBX, as well as our unique Virtual Office for small and home-based users.
TeliCore is integrated with dozens of the world’s leading SMS providers, plus an impressive ecosystem of other partners offering DIDs, Taxation solutions, Robocall Mitigation, E911, and other services.
Want to learn more? Contact us today.