Your business customers likely work on many different schedules. While some businesses operate only on weekdays from 9am to 5pm, others may work around the clock — with other users needing just about every variation in between.
Call handling and flexible Auto-Attendant greetings are key to offering the type of telecom services that your business customers need.
For example, users may wish calls to be answered with their main “in-hours” recorded greeting, while “out-of-hours” greetings say something different. Out-of-hours calls may even be treated differently, such as being sent directly to voicemail.
Flexible call handling can be the key to help your customers extend their business hours by routing calls to a location in a different time zone, or perhaps even a different country. In this way, your VoIP services can help your customers to prosper and grow, using state of the art VoIP switching.
Helping your customers helps your VoIP business, both by increasing customer satisfaction, as well as handling increased minute volumes via flexible call handling.
How can your VoIP business help customers to set their own business hours?
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Telinta offers a robust set of cloud-based tools that enables you and your customers to handle calls as needed with just a few clicks!
Our award-winning TeliCoreTM softswitch and billing platform enables your users to have multiple Auto-Attendant greetings which can automatically be activated by time of day and day of week. Your customers can set their own hours, and decide how calls are handled.
Telinta provides you and your resellers with brandable multi-language self-care portals for end users to easily make changes to call handling, sending calls to a specific destination or to voicemail. They can even record their own greetings for Auto-Attendants in any language they need and upload it for instant use, without you in the middle.
With Telinta, you have access to free voicemail, and free inbound calling as part of our standard service.
With our flexible billing, you can easily add premium charges for many capabilities your customers need, or bundle them into your own calling plan and promotion. You control your own pricing, both recurring and non-recurring charges.
Want a PBX without the need for Desktop IP phones? Our unique Virtual Office solution is a self-service Hosted PBX designed especially for businesses on the go. It is a self-service Hosted PBX, enabling your users to record their own greetings and schedule how calls are handled according to their own business hours. These are just a few of Virtual Office’s many capabilities.
Need help setting up a specific capability? No problem. Telinta provides comprehensive training to help you get started, and 24×7 technical support every day of the year. In addition to our live technical support provided by a team of expert engineers, we offer extensive online documentation and a searchable KnowledgeBase to put answers at your fingertips, any time day or night.
Want to learn more? Contact us today.