Running a successful telecom business means putting together a variety of capabilities so that you can offer attractive VoIP services to your customers and resellers. At the center of this is your softswitch and the support you receive when you need it most.
Here’s five reasons why:
- Problems Roll Uphill
When your customers have a question or an issue with the service that you provide, who do they call? They call you, and expect a prompt response. In some cases, you need help from your softswitch provider in order to resolve the issue. Can you depend on your provider to respond? At midnight? On a weekend or holiday?
- Time is Money
If your customer is ready to buy something from you, can you provide it quickly? If you need help, is your switch provider available when you need? What about down time? Delays in providing a monthly recurring service means lost revenue every day your service is unavailable (plus much more in goodwill from your customer).
- Trust is a Must
Trust takes years to build, but only a short time to injure. Conversely, trust becomes stronger when you prove to your customers and resellers that you truly can resolve technical issues when they occur. Can your softswitch provider help you build trust with your customers?
- Knowledge is Power
The best way to handle service issues is to know how to prevent them. Does your softswitch provider offer training and other resources so that you can learn what you need? If you hire new staff over time, can your switch provider train them for you?
- Put it in Writing
Is important technical information provided to you in writing? Can you keep that written info as a resource for the future, and share it with team members? Written support replies mean accountability you can trust.
Telinta not only provides 24/7 live Technical Support and comprehensive training, but we recently won a prestigious industry award for it!
The 2026 Visionary Spotlight Award was presented to Telinta for the industry-leading Support and Training we offer to telecom service providers all over the world.
Our highly-trained team of engineers is on-shift around-the-clock, every day of the year including nights, weekends, and holidays. Our worldwide customer base is located across many time zones, and we are ready to support them any time of day for the services they provide via our cloud-based switching and billing platform. This includes Hosted PBX, UCaaS, SIP Trunks, VoIP calling via brandable softphones, WebRTC, and more.
Telinta’s ticketing system keeps written records of every support request and every reply, serving as a future resource for both our staff and our customers. We also provide written material online, such as technical manuals, user guides, and a keyword searchable KnowledgeBase.
To help each and every customer get started, we assign one of our senior engineers to provide six hours of personalized training in three 2-hour session. Customers then receive a recording of each session to review as needed. Follow-up sessions can easily be scheduled for specific topics.
We train and support our customers not just on switching, but also on our fully-integrated real-time billing and customer management.
Want to learn more? Contact us today.