Blog

Successful VoIP providers depend on automated email delivery for many important aspects of running their business.

But what happens when important parts of your business end up in your end user’s spam folder?

Invoices:
Invoices are the lifeblood of your business cash flow.  What happens if your customer never gets their invoice and their service is interrupted for non-payment?  Telecom is often the lifeblood of your customer’s business and lost service because of your misdelivered email can cause lost trust in your billing.

Voicemail-to-Email
Voicemail recordings can be automatically attached to emails and sent to your customers directly from your voicemail system.  What happens if your customer misses an important message because your email went to spam?  Will they continue to rely on your business for mission-critical communications?

Fax-to-Email
While faxes are becoming less frequent, fax is still used by some customers in very important situations, such as legal documents.  Fax-to-Email is a convenience you can profit from, but only if your faxes get through without going to spam.

Billing Notifications:
If you send important details about billing and payments, credit card charges or other details, can you trust that your customer sees them?  These notifications are important factors in keeping your telecom customers satisfied.

How can telecom service providers mitigate the risk of important emails going to spam?

Telinta’s award-winning TeliCore^TM platform is our cloud-based solution that integrates real-time billing with an industry-leading softswitch.  TeliCore provides the tools that ITSPs need to run a successful VoIP business, including reliable automated email delivery.

Telinta has recently improved the delivery of automated emails, helping to avoid them being treated as spam.  Using DKIM (DomainKeys Identified Mail) authentication, emails sent by TeliCore now have a cryptographic signature, helping them to be validated by receiving mail servers.

Additionally we refined email formatting and delivery to help avoid common spam triggers.

What type of automated email notifications can you choose to send your customers?

Due date is approaching	Past-due notices
Service suspension	Payment received
Credit card expiration warning	Password resets
Balance threshold notices	Other important notifications

TeliCore can even send many automated notifications to both you and your users via your own SMS provider.

Our 24/7 Technical Support can provide the details needed and assist with configurations to optimize email delivery to your customers.  We also provide comprehensive training to help you with many key aspects of our solutions.