Small businesses are among the fastest growth opportunities worldwide for telecom service providers. As larger companies may go through cycles of downsizing and cost cutting, small businesses are an attractive customer segment for telecom service providers.
Here’s five tips to win and retain attractive small business customers…
- Telecom Technology Can Solve Problems
Your small business customers have unique challenges that your telecom service can help with. For example, staff and payroll may be tight for your smaller customers. The dawn of AI integrated with your telecom services can help your customers to control costs. When combined with your telecom services, AI allows your customers to streamline inbound calls, answer questions, take orders, make reservations, and more — all without human intervention. This frees up small business owners to focus on other things, or to handle only the most complex calls. Telinta’s cloud-based VoIP platform is integrated with leading AI providers to help you profit from AI.
- Help Customers Run Their Business From Anywhere
While larger companies have a physical office with IP phones tethered to each desk, smaller home-based businesses can operate with a “virtual” office where calls are forwarded to employees’ existing home or mobile phone lines, or to employees “on the road.” Telinta’s award-winning Virtual Office solution is a self-service Hosted PBX that your customers sign up for online and configure their own PBX via a brandable self-service portal. They select their own DIDs, set up extensions, route calls to team members with or without IP phones. Recording greetings, setting up business hours, IVR, and more – all at their fingertips without installers or office visits.
These first two tips combined (the power of AI plus the rich telecom features of Telinta’s Virtual Office) make your telecom offer the perfect solution for small businesses.
- Promotions Attract Attention
Small businesses may be attracted to special sign-up promotions to start service with you. Seasonal promotions can also help since some small businesses may have special needs for summer, back-to-school, tax season, or year-end holidays. Telinta’s real-time billing is fully integrated with our softswitch, enabling you to easily create your own promotions, calling plans, and subscriptions with just a few clicks.
- Small Businesses Want to Look Big
Some small businesses may want to “look big” and your telecom service can help them achieve that. Sophisticated telecom features were once only available to large customers, but with Telinta you can easily offer big features to small customers. Call Queues, Hunt Groups, Multi-Language IVR, Dial-by-Name Directories, and even simple tasks like “Press 1 for Sales, 2 for Support.” With Telinta you can offers a variety of brandable business services all within reach of any size customer. Offer a robust suite of Unified Communications (UCaaS) or ala carte services, or any combination in between.
- Small Fish Grow into Big Fish
When you win a small customer, your business now has a good chance to grow as the customer grows. If you serve your customers well when they are small, they will remember your service and support as they grow over time. Telecom is an enabler and the flexibility and cost effectiveness of cutting-edge VoIP services can help your customer to succeed, with your business succeeding along with them. Telinta’s solutions are highly scalable, enabling you to easily support more minutes, more seats, more DIDs, more softphones, and anything else you need. You can even create Volume Discount Plans to help retain your customers as their call volumes increase.
As your business grows, Telinta offers you volume discounts as well. Our entire business model is based on your success, and we provide you with the cloud-based tools you need, comprehensive training, 24/7/365 live technical support, plus online resources whenever you need.
Want to learn more? Contact us today.